Terms of service

Terms of Service

Last Updated: 08.11.2024

Welcome to Grey Prints! By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service (“Terms”), as well as our Privacy Policy, which governs your use of grey prints online store. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. General Information

Grey Prints is an online store that specializes in the sale of personalized cake toppers, craft items, and related products. We are based in Liverpool, UK.

By using our website, you agree to these Terms of Service and any updates that may occur periodically.

2. Products and Services

We offer a variety of personalized cake toppers, crafts, and other decorative items. All products are handmade and customizable based on your preferences. By purchasing our products, you agree to provide accurate and up-to-date information necessary to complete your order.

  • Customization: Personalization details (names, dates, or other custom elements) must be submitted correctly at the time of purchase. We are not responsible for errors made by the customer in personalization details.
  • Availability: We strive to keep our product listings accurate and up to date, but availability may change due to inventory or production limitations.

3. Order and Payment

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This is not an acceptance of your order, but a confirmation that we have received your order.
  • Pricing: All prices on our website are in £ GBP,  and we reserve the right to change pricing at any time without prior notice.
  • Payment: Payments are processed through secure payment gateways (e.g., PayPal, Stripe, Shopify Payments). You agree to provide current, complete, and accurate billing information.

4. Shipping and Delivery

  • Processing Time: Orders are processed within 1-4 business days. Please note that personalized items may take additional time to produce and ship.
  • Shipping Methods: Shipping options and rates will be provided at checkout. Delivery times vary depending on your location, but we do not guarantee specific delivery dates.
  • International Shipping: For international orders, you are responsible for any customs duties or taxes that may apply. We are not responsible for any delays caused by customs processing.

5. Returns and Exchanges

As our products are custom-made and personalized, we generally do not accept returns or exchanges unless the item is defective or an error was made on our part. If there is an issue with your order:

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order for a full refund or replacement.
  • Wrong Personalization: If there is an error with the personalization that was caused by us, we will correct it at no additional charge. Please contact us as soon as possible if you notice an issue with your order.

6. Cancellations

Orders can be canceled within 12 hours of placing the order. After that, we may not be able to process cancellations due to the custom nature of our products. Please contact us as soon as possible if you wish to cancel your order.

7. Intellectual Property

All content on this website, including images, logos, designs, and text, is the property of Grey Prints and is protected by intellectual property laws. You may not use, copy, or distribute any content from our website without our express permission.

8. User Conduct

You agree to use our website and services only for lawful purposes. You agree not to:

  • Engage in any fraudulent activity, including providing false or misleading information.
  • Violate the intellectual property rights of Grey Prints or others.
  • Use our services to distribute harmful or illegal content.

9. Limitation of Liability

To the fullest extent permitted by law, Grey Prints is not responsible for any indirect, incidental, special, or consequential damages, or loss of profits arising out of your use of our products or services. Our total liability to you will not exceed the amount you paid for the product or service in question.

10. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.

11. Modifications

We reserve the right to modify or update these Terms of Service at any time, and any changes will be effective upon posting. Please review these Terms periodically to stay informed of any changes.

12. Contact Us

If you have any questions or concerns regarding our Terms of Service, please contact us at: greyprints@hotmail.com