Shipping policy

Shipping Policy

Thank you for shopping with Grey Prints! We take great care in creating and packaging each personalized item to ensure it arrives in perfect condition and on time. Please review our shipping policy below for more details about our process and delivery times.

Processing Time

  • All orders are custom-made and personalized, we aim to dispatch orders on the next working day. Processing time may vary depending on order volume, but we will notify you of any significant delays.
  • If you have a specific deadline or need your item sooner, please contact us before placing your order, and we will do our best to accommodate your request.

Shipping Time

  • Domestic Orders (United Kingdom):
    Standard shipping typically takes 2-3 business days after your order has been processed.
    Expedited shipping options are available during checkout if you need faster delivery.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location, the weight of the items, and your chosen shipping method.
  • We offer free standard shipping on orders over £35.
  • For expedited or express shipping, costs will be clearly outlined during checkout.

Packaging

  • All items are carefully packaged to ensure they arrive safely. As our products are delicate (e.g., cake toppers, custom decorations), we use high-quality materials to prevent any damage during transit.

Tracking Your Order

  • Orders below £35 are not tracked unless this option is selected at checkout. All orders placed over £35 are sent tracked for your peace of mind. Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to follow your package’s journey and estimated delivery date.

Missing or Damaged Items

  • If your item arrives damaged, or if there is an issue with your order, please contact us within 7 days of receiving your package. We may require photos of the damaged goods to process a replacement or refund.
  • If you believe your order has been lost or delayed beyond the estimated delivery time, please contact us, and we will work with the carrier to resolve the issue.

Address Accuracy

  • Please double-check your shipping address before completing your order. We are not responsible for items shipped to incorrect addresses provided by the customer.
  • If you notice an error in your address after placing the order, please contact us immediately. We will do our best to update it before the item is shipped.

Local Pick-Up

  • If you're located in Liverpool and surrounding area, we offer a local pick-up option. Please select "Pick Up" as your shipping option during checkout. You will be notified when your order is ready for collection.

Important Notes

  • Personalized and custom items are made specifically for each customer. Because of this, we unfortunately cannot accept returns or exchanges unless the item is damaged or defective.
  • If you have any questions about shipping or need to make special arrangements for your order, please feel free to reach out to us at greyprints@hotmail.com. We are here to help!

Thank you for supporting our small business. We appreciate your patience and understanding as we carefully create your custom items!